The Information We Collect

In order to provide you with a range of services we may collect personal information from this Website, from telephone responses, from written information sent to us and from other communications. We may for example, keep a record of your name, mailing address, email address, telephone number, preferences and any other information you volunteer to provide to us. We may supplement the information that you provide to us with information that we receive or obtain from other sources.

How We Will Use Your Information

When you provide information to us via this site we will store this data and hold it on computer or in hard copy form. We will use this data to provide you with any services for which you have registered with us. We may give information about you (on the understanding that such information will be kept confidential) to partners, employees and agents of V&A Vigar Group Ltd and its subsidiaries (together “the Group”) to administer any accounts, products and services provided to you by the Group now or in the future. Otherwise we will only disclose information as previously notified to you except as follows:

• to any law enforcement agency requesting it in connection with the commission of any offence, once we are reasonably satisfied as to the circumstances surrounding the request;
• to comply with applicable laws and lawful government and/or regulatory requests;
• to operate our systems properly; and/or
• to protect our users and ourselves.

Marketing Information

Information that you provide or that is obtained by the Group as a result of your use of this site, will be used by the Group for assessment and analysis to enable us to review, develop and improve the website and the services we offer and to enable us to provide you with information which we think may be relevant and of interest to you. In addition to information connected with services for which you have subscribed, we may contact you (by e-mail, telephone, mail or otherwise) with other information and about other products and services (including those of other companies and organisations) which we consider may be of interest to you. If you do not wish to receive this additional information you can easily opt-out by notifying us at any time by e-mailing or by letter to The V&A Vigar Group, Stoneygate House, 2 Greenfield Road, Holmfirth, West Yorkhire, HD9 2JT, UK.

In order that we can monitor and improve the site, we may gather certain information about you when you use it, including details of your domain name and IP address, operating system, browser, version, and the web site that you visited prior to our site. We may do this by way of a cookie as described below.


A cookie is an element of data that a web site can send to your browser, which may then store it on your system. Cookies allow us to understand who has seen which pages and advertisements, to determine how frequently particular pages are visited and to determine the most popular areas of our web site. We use cookies so that we can give you a better experience when you return to our web site. The use of cookies is now standard operating procedure for most Web sites, however if you are uncomfortable with the use of cookies, most browsers now permit users to opt-out of receiving them. Refusing cookies may mean that you cannot access certain features of the V&A Vigar Group websites.


We always aim to improve the services we offer. As a result we occasionally canvass our clients and mailing list members using surveys. Participation in surveys is voluntary, and you are under no obligation to reply to any survey you might receive from us. Should you choose to do so, we will treat the information you provide with the same high standard of care as all other customer information.

Sale Of Business

If we are engaged to sell or integrate your business with another business your details may be disclosed to our advisors and any prospective purchaser’s advisers and will be passed on to any new owners of the business to use in the same way as set out in this Privacy Policy.

Use of your information outside the European Union

In order to provide you with the products and services you have requested, we may need to transfer your personal information to countries outside the European Union which may not protect your personal information as extensively as the United Kingdom. If we do so we will keep control of the information or require anyone to whom we pass it to treat it to UK data protection standards.


We endeavour to take all reasonable steps to protect your personal information but cannot guarantee the security of any data you disclose on-line. Please note that email is not a secure medium, and should not be used to send confidential or sensitive information. You accept the inherent security risks of providing information and dealing on-line over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

Notification Of Changes

We may occasionally modify our Privacy Policy; when this happens, we will publish details on this web page. We will not however significantly change how we use information you have already given to us without your prior agreement.

Your Rights To Access Personal Information

You have the right to receive information about the personal data (as defined in the Data Protection Act 1998) we maintain on you upon written request and payment of a fee. If you are concerned that any of the information we hold on you is incorrect please contact us.

September 2009